Refund policy
1. Return Eligibility
You may request a return within 48 hours of receiving your order, provided that:
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The item is unused and unworn
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The item has not been washed
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The item is in original condition
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The item is returned in its original packaging
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All tags, labels, and accessories are intact
Returns that do not meet these conditions will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Items that have been worn, washed, or damaged
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Items without original packaging or tags
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Sale or discounted items (unless defective)
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Gift cards
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Personalized or custom-made items (if applicable)
3. How to Request a Return
To initiate a return:
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Contact us info@neitcomfywear.com within 48 hours of delivery
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Include your order number and reason for return
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Wait for return approval and instructions before sending the item back
Unauthorized returns will not be processed.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service
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Neit Comfy Wear is not responsible for lost or damaged return shipments
5. Refund Process
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method
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Shipping fees are non-refundable
6. Exchanges
If you received a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
7. Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is damaged or incorrect:
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Contact us within 48 hours
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Provide photos of the item and packaging
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or payment provider
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Contact your payment provider
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Then contact us at info@neitcomfywear.com
9. Contact Us
For questions about returns or refunds, contact:
Neit Comfy Wear : info@neitcomfywear.com